Troubleshooting LCD Issues with Your A36MAX Radio

Troubleshooting LCD Issues with Your A36MAX Radio

If you've recently purchased an A36SE radio and noticed that the LCD screen is falling inside the radio, you're not alone. We understand how frustrating this can be, especially when you rely on your radio for clear communication. Here's a helpful guide on how to address this issue based on a recent customer inquiry.

Customer Inquiry:

A customer who purchased an A36SE radio from Amazon on May 12th reported that the LCD screen was falling down inside the radio. The issue made part of the screen no longer visible. The customer included photos of the radio and a screenshot of the Amazon order for reference.

Our Response:

We appreciate your patience and understanding as we work to resolve this issue. Here are two solutions you can consider:

  1. Self-Repair:

    • If you feel comfortable doing so, you can carefully open the radio's casing to adjust the LCD screen. This can be a quick fix if you're handy with small electronic repairs. Make sure to follow any safety guidelines and use the appropriate tools to avoid further damage.
  2. Contact Us for Replacement:

    • If you're not comfortable with self-repair, or if the issue persists, please contact our customer service team. We will guide you through the process of returning the defective unit and arranging for a replacement. You can also initiate a return through Amazon's service for a hassle-free exchange.

We apologize for any inconvenience this may have caused and are committed to ensuring you have a fully functional radio. Your satisfaction is our priority, and we aim to resolve such issues swiftly.

Steps to Contact Us:

  • Amazon Return: Go to your Amazon order page, select the A36SE radio, and follow the prompts for returning or replacing the item.

Thank you for bringing this to our attention. We value your feedback and are here to assist you every step of the way.

📻 Enjoy Radio Time with a fully functional A36MAX radio!

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