Refund policy

1. Return & Exchange Policy

We accept returns on products within 30 days of receipt if you are not 100% satisfied with the items you received.

  • We only accept items purchased from talkpodonline.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.
  • Final sales items or free gifts are not unacceptably for a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Return An Item

Step 1: Check Eligibility
Ensure the item is unused, in the exact same condition as when you received it, and in its original packaging. Please note that custom-made products (including custom sizes, colors, or specific printing) are final sale and cannot be returned or exchanged.

Step 2: Determine Your Return Method & Address
Please email our support team at support@talkpodonline.com with your order number before shipping anything back.

  • For FBA / Local Warehouse Orders: If your item was fulfilled by one of our localized overseas warehouses (e.g., in the US, EU, CA, AU), we can often provide a local return label to a nearby facility, significantly reducing your return shipping costs and time.
  • Default Global Return Address: If a localized return is not available for your order, all standard returns must be shipped to our Global Fulfillment Center at the following address: 163 Junmin Lianxin Road, Xiamei Town, Nan'an City, Quanzhou City, Fujian, China 362302
  • Important Note: Please DO NOT send your return to our Hong Kong corporate registration address (Room 517 City Centre, Lei Yue Nun Road, Kwun Tong, Kowloon Hong Kong 999077), as it is an administrative office only and cannot process incoming packages. Packages sent there will be rejected.

Step 3: Ship Your Return
Package the item securely. Unless the return is due to a product defect or an error on our part, you are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Step 4: Refund Processing
Once your return is received and inspected at our designated facility, we will process your return or exchange within 3-5 business days. An approved refund will be automatically applied to your original payment method.


2. Refund Policy 

  • You'll get a full refund after we receive the returned package and check it. All refunds are issued in the same form of payment used in the original transaction within 10 business days of receiving your return.
  • Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Undeliverable or refused orders, due to incorrect address and/or absence, will be refunded in the original form of payment less applicable shipping charges.
  • All returns are subject to review, and we reserve the right to withhold a restocking fee of up to 20%.
  • If you have any problems regarding the refund process, please contact us for order@talkpodonline.com, WhatsApp or Phone: +86 153 7576 3355