1 Year and 6 Months Manufacturer's Warranty.
• Talkpod's limited warranty applies to all BRAND NEW items sold by talkpodonline.com and other authorized dealers.
• This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.
What Does This Limited Warranty Cover?
We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.
What Does This Limited Warranty Not Cover?
This limited warranty does not cover damages directly or indirectly arising or resulting from or during:
(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)
(2) use with another product or other damage or loss suffered by the use or combination of any other item
(3) improper or inadequate maintenance
(4) repairs by an unauthorized service technician
(5) normal wear and tear
Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.
Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.
If for some reason the item is defective on arrival, please contact email@example.com so we can arrange a replacement.
If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us firstname.lastname@example.org
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!
Talkpodonline.com serve in Hong Kong and all international locations. Most credit card orders placed online are shipped within 1-2 business day provided the items are in stock. Orders placed on the weekends or Hong Kong and China holidays will be processed the next business day.
The actual freight is subject to the one displayed on the settlement page. Customer will be responsible for all shipping charges if they request expedited shipping services such as overnight or second day shipping. Shipping charges are non-refundable. Undeliverable or refused orders, due to incorrect address and/or absence etc., will be refunded in the original form of payment less applicable shipping charges.
We serve all locations in the Hong Kong. We also ship to all international locations. Please be advised that shipping charges paid by the customer for all international shipments are exclusive of customs duties, brokerages and taxes. The customer will be solely responsible for such customs duties, brokerages and taxes in the event that such obligations take place.
Occasionally, a product will be back-ordered and not available for immediate shipment. In this case, we will immediately inform you of estimated date of availability via e-mail. We will send you the available items and keep the remaining order on a "back-order" status and ship them as soon as they become available. As a result, occasionally, you will receive multiple shipments for one order.
Any problems with a shipment that you have received, such as missing or incorrect items, must be reported within 72 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you received and do not discard the shipping box or any packing materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain intact.